fa44's Privacy Policy

Policy Introduction & Scope

This Privacy Policy ("Policy") is an integral part of the operations of the fa44 platform ("we", "our"). This Policy determines how personal information of all individuals ("users", "you") who use the fa44.lat website and its related services ("Platform") is managed.

By using fa44's services, you agree to the terms described in this Policy. If you disagree with any part of this Policy, please do not use our Platform and contact our support team.

This Policy is maintained in accordance with applicable laws and regulations of Bangladesh and will be updated as needed.

Data Collection

fa44 collects the following types of information from its users:

2.1 Information You Provide Directly

When you register an account on fa44, log in, or use our services, you voluntarily provide the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID card or passport details (for identity verification)
• Preferred payment method details (bKash, Nagad, Rocket, or bank account)

2.2 Automatically Collected Information

When you visit or use our Platform, certain information is collected automatically:

• IP address and geographic location (approximate)
• Browser type, version, and operating system
• Device identity (device model, screen resolution)
• Session duration and pages visited
• Referral source (where you came from before reaching our site)
• Information collected through cookies and similar technologies

2.3 Transaction Information

Information related to your deposits, withdrawals, and betting activity is recorded. This includes:

• Deposit and withdrawal history and amounts
• Details of payment methods used
• Gaming activity history
• Bonus usage and wagering information

Purpose of Data Use

fa44 uses your information for the following legitimate purposes:

3.1 Account Management

The information provided is used to create, verify, and manage your account. This includes identity verification, age confirmation, and maintaining a safe and fair environment.

3.2 Service Delivery & Improvement

Information is used to enhance your gaming experience, resolve technical issues, and test new features and functionality.

3.3 Financial Transaction Processing

Transaction information is used to process your deposit and withdrawal requests, prevent fraud, and ensure financial security.

3.4 Communication & Support

Contact information is used to send you important service-related notifications, provide support via live chat or email, and respond to your queries.

3.5 Responsible Gaming

Your gaming activity patterns are monitored to identify any unusual trends so that timely support can be offered when needed. fa44 places the highest importance on responsible gaming.

3.6 Legal Compliance

Information may be used to comply with applicable laws, regulations, and regulatory guidelines, and to address any legal claims or proceedings.

Cookies & Tracking Technologies

fa44 uses cookies and similar tracking technologies on its Platform. Cookies are small text files stored in your browser that help the Platform remember your preferences and session information.

4.1 Essential Cookies

These are essential for the Platform's basic functionality. These cookies are used to keep your login session active, perform security checks, and prevent fraud. They cannot be disabled.

4.2 Analytical Cookies

These cookies are used to analyse user behaviour and improve the Platform experience. General statistics such as which pages are visited most and how long users stay on the site are collected.

4.3 Functional Cookies

These cookies are used to save your language preference, display settings, and other personalised preferences, so you do not have to reconfigure settings each time you visit the site.

4.4 Cookie Controls

You can disable or delete cookies by changing your browser settings. Please note that disabling essential cookies may limit some functionality of the Platform.

Data Sharing & Third Parties

fa44 never sells or leases your personal information to third parties for commercial purposes. However, information may be shared in the limited circumstances described below:

5.1 Service Provider Partners

We use trusted third-party services for payment processing, technical infrastructure, and customer support. These partners are given limited access only to the information necessary to perform the service, and they operate under strict confidentiality agreements.

5.2 Legal Obligations

We may be required to disclose information to comply with valid court orders, lawful demands from government authorities, or applicable law. In such cases, we provide only the minimum information necessary.

5.3 Fraud Prevention

Limited information may be shared with industry-standard verification bodies to protect the Platform's security and prevent fraud.

5.4 Business Transfers

In the event of a business merger or acquisition, user information may be transferred. You will be notified in advance in such cases, and the standards of this Policy will be maintained.

Data Security Measures

fa44 applies industry-standard security measures to protect your information. Our technical and administrative security measures are as follows:

6.1 Encryption

Your sensitive information is kept secure through SSL (Secure Socket Layer) encryption. HTTPS protocol is ensured during data transmission, making it impossible to intercept or alter information.

6.2 Access Controls

Only authorised personnel are given the necessary access to your personal information. Every access activity is logged and reviewed regularly.

6.3 Secure Server Environment

Data is stored in a secure server environment where firewalls, intrusion detection systems, and regular security audits are in place.

6.4 Staff Training

All our staff receive regular training on privacy and data protection and work under strict confidentiality agreements.

That said, no method of transmitting or storing information on the internet is 100% secure. So while we make every effort, we cannot guarantee absolute security. If you suspect a security incident, please contact us immediately.

User Rights

As a user of fa44, you have the following rights:

7.1 Right to Access Information

You may request a copy of the information we hold about you at any time. We are committed to responding to your request within a reasonable time.

7.2 Right to Correct Information

If any of your information is incorrect or incomplete, you may request a correction. Some information can be corrected directly from your account profile.

7.3 Right to Delete Information

In certain circumstances you may request that your personal information be deleted. Please note that due to legal obligations, some information must be retained for a specified period.

7.4 Right to Restrict Processing

You may request that the processing of your information be restricted, particularly if there is any dispute about the accuracy of the information.

7.5 Right to Object

Regarding marketing communications, you may object at any time and request that such communications be stopped.

To exercise any of the above rights, please contact our support team. We will endeavour to respond to your request within 30 business days.

Data Retention Period

fa44 retains your personal information only for as long as is necessary to fulfil the purpose for which it was collected, or until the period required by applicable law or regulation has elapsed.

• Active account information: retained for as long as the account remains active.
• Financial transaction records: for the period required under legal obligations.
• Support communication history: for a reasonable period for the purpose of improving service quality.
• Marketing preference information: until you withdraw your consent.

Once the specified period has ended, information is securely deleted or anonymised.

Protection of Minors

fa44 is strictly an adults-only platform. Our services are available only to individuals aged 21 or above. We do not knowingly collect information from anyone under the age of 21.

An age verification process is applied at the time of registration. If it is found that a minor has registered on our platform, their account will be immediately closed and all associated information will be deleted.

If you become aware that someone under the age of 21 has opened an account on fa44, please notify our support team immediately.

Changes to the Policy

fa44 reserves the right to revise and update this privacy policy from time to time. In the event of changes, the following steps will be taken:

• The updated policy will be published on this page.
• For significant changes, registered users will be notified via email or through the platform.
• Continued use of the platform after any changes will be considered as acceptance of the new policy.

We therefore recommend that you review this page regularly and keep yourself updated.

Contact

Please contact us for any questions, concerns, or requests regarding this privacy policy. The fa44 privacy team will carefully review your matter.

Our support team is available seven days a week, twenty-four hours a day, in both Bengali and English. Get instant assistance through live chat or share the details of your matter by email:

[email protected]

We respect your privacy and are always committed to protecting your information.